Shipping Policy

Shipping Policy – XeQvor™ 🚚

At XeQvor™, we aim to get your pet products delivered safely and within a reasonable timeframe. From order confirmation through final delivery, we focus on keeping the process clear, dependable, and easy to follow.

Every order is carefully checked and securely packaged before shipment to help ensure it arrives in excellent condition and ready for everyday use.

Shipping Overview 📦

To balance efficiency with product quality, XeQvor™ works with reliable fulfillment and delivery partners.

This allows us to:

• Maintain consistent product standards
• Offer free shipping on qualifying orders
• Reduce unnecessary packaging and handling
• Improve overall delivery reliability

📍 Shipping Origin: California, USA

1. Order Processing

Processing Time

Orders are typically prepared and dispatched within 2–5 business days, including verification, packing, and inspection.

During high-demand periods or promotions, processing may take up to 6 business days.

Shipping Cost

We offer free standard shipping in supported regions.

2. Estimated Delivery Time ⏱️

Delivery times depend on your location:

• United States: approx. 8–14 business days
• Canada / United Kingdom / Australia: approx. 10–16 business days
• Other international destinations: approx. 14–21 business days

Please note these are estimated timelines and may vary due to carriers, customs procedures, or local postal services.

3. Order Tracking 🔎

Once your order has been shipped, a confirmation email with tracking details will be sent.

Please note:

• Tracking updates may take 1–3 business days to appear
• Delayed updates do not necessarily mean the package is lost

4. International Shipping & Duties 🌍

For orders shipped outside the United States:

• Shipments may be handled under DDU (Delivered Duty Unpaid) terms
• Import taxes or duties may apply depending on your country
• Customs inspections may occasionally cause delays

Policies may vary depending on destination regulations.

5. Order Changes or Cancellation

Orders are processed shortly after placement.

If you need to update or cancel your order, please contact us within 12 hours:

📧 info@thedogstoresf.com

Once processing has started, changes or cancellations may not be possible.

6. Damaged or Lost Packages 📦

Damaged Items

If your package arrives damaged, please contact us within 72 hours and provide photos of:

• The received item
• The outer packaging

After review, we will arrange a suitable solution, such as a replacement.

Lost Packages

If a shipment is confirmed lost during transit, we will arrange a replacement after verification.

Contact Information

For any questions about shipping, delivery timelines, or your order status, feel free to reach out:

📧 Email:service@xeqvor.com

At XeQvor™, we are committed to delivering your pet essentials with care and consistency—so you can enjoy a smooth shopping experience while keeping your pets happy and well cared for every day. 🐶🐾✨