Return & Refund Policy

Return & Refund Policy – XeQvor™ 🔁

At XeQvor™, we want you to feel confident when choosing products for your pets. If something about your order doesn’t meet your expectations, our return and refund policy is designed to provide a clear and practical way to resolve the issue.

1. Return Eligibility

You may submit a return request within 30 days of receiving your order, provided that:

• The product is unused and in its original condition
• All original packaging, accessories, and included items are intact
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these criteria may not qualify for a refund.

2. Starting a Return

To initiate a return, please contact our support team:

📧 Email:service@xeqvor.com

Once your request has been reviewed and approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label if applicable

⚠️ Please note: Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Orders 📦

We recommend checking your package as soon as it arrives.

If your item is damaged, defective, or incorrect, please contact us within 72 hours and include photos of:

• The item received
• The outer packaging
• The shipping label

After review, we will arrange an appropriate resolution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized pet products
• Gift cards
• Clearance or final-sale items

If you’re unsure whether your item qualifies, please contact us before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us to receive return approval
• Return the original item following the provided instructions
• Place a new order for the replacement item

This process helps ensure faster handling and product availability.

6. EU Customer Cancellation Rights 🌍

Customers located in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item remains unused
• Original packaging is intact
• Proof of purchase is included

This policy is offered in addition to our standard 30-day return period.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your payment provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be provided after your return request has been approved.

Contact Information

For any questions about returns, refunds, or exchanges, feel free to reach out:

📧 Email: service@xeqvor.com

At XeQvor™, we aim to keep the return process straightforward, fair, and easy to follow—so you can shop with confidence while giving your pets the care they deserve every day. 🐶🐾✨